Hi All, need help in getting deliver events in message tracking logs for old emails.
I am getting on submit and receive events but not getting deliver events in message tracking logs in EMS and pending state in ECP for all the emails. All the emails are successfully delivered to users but missing deliver event in message tracking logs. This is happening only between Sept 2016 and Dec 2016. After Dec 2016 I am able to get deliver events for all the emails in message tracking logs. Please let me know if anyone encountered this issue and what is done for resolving it.